Insights
Insights & perspectives
Practical guidance on BPO, technology, and operational excellence from the Crusecom team.
• customer-service-outsourcing
Customer Service Outsourcing: What It Is, When It Works, and How to Pick a Partner
A practical B2B guide to customer service outsourcing — what it is, when it makes sense, how to evaluate a partner, and what good looks like operationally.
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• onshoring
States are bringing call center work home. We did it 20 years ago.
States are pulling government call center work back from offshore. Crusecom has been doing this from rural Michigan since 2005, when EBT came home.
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• local-business
BPO and IT Services for Small Businesses in Northern Michigan
Northern Michigan businesses can get customer service, IT consulting, and BPO support usually reserved for enterprise budgets, delivered locally from Oscoda.
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