Six BPO service lines. One standard.
Phone support, live chat, email, back office, outbound, and surveys. All run by trained US-based agents with documented procedures, call scoring, and regular reporting. We have also offered technology advisory since 1998.
Where We Are Today
BPO is our primary business. Technology advisory is our original practice.
We started as an IT consultancy in 1998. For the past 12 years, BPO and customer operations have been the main business. That turned out to be our biggest advantage on the technology side too. We operate PCI DSS-compliant contact center infrastructure every shift, so when we advise clients on security, networks, voice, or cloud, we are talking from experience, not theory.
If you are here for BPO, the six service lines below are where we spend most of our time. If technology advisory is what brought you here, that works too. The operational experience behind it is what makes the conversation different.
BPO & Customer Operations
Six service lines, same team and standards behind each one. Trained US-based agents, PCI DSS-compliant environments, and reporting you can actually use.
Customer Service
Trained agents representing your brand on inbound, outbound, or blended programs
Learn more →Live Chat Support
Real-time chat support on your website or app, handled by trained agents
Learn more →Email Support
Professional email responses that solve the problem the first time
Learn more →Back Office Outsourcing
Offload your data entry, document processing, and admin work to us
Learn more →IVR & IVA Services
IVR menus and intelligent virtual agents, built, hosted, and managed for you
Learn more →Surveys & Feedback Programs
Find out what your customers actually think, with structured surveys run by live agents
Learn more →We run what we recommend
We run PCI DSS-compliant contact center infrastructure every shift. Voice systems, segmented networks, hardened endpoints, all of it. When we advise clients on any of the areas below, we are talking from daily experience with these systems. Technology-only engagements are welcome.
IT Consulting
Technology advisory from a team that runs production systems, not just plans them
Learn more →VoIP Solutions
Voice infrastructure for operations that cannot afford downtime
Learn more →Systems Architecture
Architecture work from a team that operates the systems it designs
Learn more →Network Consulting
Network design shaped by running PCI DSS environments in production every day
Learn more →Cybersecurity Consulting
Security consulting from a team that maintains PCI DSS compliance in its own operations
Learn more →Cloud Consulting
Cloud consulting for workloads that need to stay up and stay compliant
Learn more →