Always Accepting Applications
Client Support Specialist I
Front-line support for established programs, working from home on a US-based team
About the Role
Client Support Specialist is the role we used to call CSR. Our specialists are the first voice callers hear when they reach the programs we run for our clients. That includes long-running government work like Michigan EBT cardholder support and federal benefits programs, plus commercial accounts where the person who picks up is the customer experience.
You'll work from home on a US-based team that's been doing this since 1998. Calls are inbound, and you'll be cross-trained across several client programs so your hours stay steady when any one program slows down. Most interactions follow a documented script, either provided by the client or built by us, which keeps answers consistent and compliant across the team. The judgment comes in when a caller goes off-script or has a problem the script doesn't cover.
Level I is where everyone starts. You certify on your first client programs here, and those certifications are what open Level II. We publish the whole ladder, pay bands included, on our careers page.
Job Details
- Location
- Remote · MI, TX
- Type
- Full-time or Part-time
- Pay
- $13.50 – $15.00 / hour
- Varies by state of residence, certification, and experience
- Starting pay varies by state of residence. In every state we hire in, actual starting pay meets or exceeds that state's minimum wage. In Michigan, no offer is below the Michigan minimum wage.
- Shift
- Day, evening, and weekend shifts available
- Reports To
- Operations Supervisor
We're not actively hiring this role right now, but we hire for it regularly. Apply and we'll reach out the moment a seat opens.
What You'll Do
- Answer inbound calls and respond to caller questions in a professional, timely manner
- Document each interaction in the program's ticketing system or CRM
- Resolve common issues directly; transfer or escalate cases that need a specialist
- Walk callers through processes, account questions, or troubleshooting steps
- Surface patterns in caller issues to your Operations Supervisor so we can fix root causes, not just symptoms
- Help train and mentor newer specialists on your program once you're up to speed
- Follow program-specific compliance requirements
What We're Looking For
- High school diploma or equivalent
- Strong verbal and written English communication
- Comfortable with computers and able to learn new software (CRMs, ticketing systems, knowledge bases)
- 30+ WPM typing speed
- Willingness to certify on your assigned client programs during training (we train you for all of them)
- Reliable internet: 100+ Mbps down on a hardwired connection (cable, fiber, or Starlink — 5G home internet and traditional satellite are not supported)
- Dedicated quiet workspace at home; clean-desk policy is enforced during shifts
- US-based with authorization to work in the US
- 1–3 years of office, retail, or customer service experience preferred — we'll train the right person without it
- Must reside in Michigan and Texas — that's where we're currently hiring for this remote role
Nice to Have
- Bilingual English/Spanish or English/Arabic
- Prior call center or BPO experience
- Experience with state benefits programs (EBT, WIC, Medicaid) or federal benefits work
Working Environment
This is a fully remote, US-based role. We ship company-owned hardware to you and provide your first headset — no BYOD. You'll need a dedicated quiet workspace at home where you can take calls without background noise, plus a hardwired internet connection (cable, fiber, or Starlink) at 100+ Mbps down. We enforce a clean-desk policy during shifts for client compliance.
We're always interested in exceptional people
We're not actively hiring this role right now, but we hire for it regularly. Apply and we'll reach out the moment a seat opens.