We run your
A US-based BPO with engineers inside the operation. 28 years running regulated customer programs — including state and federal public benefits, cardholder operations, and outbound recall and notification programs — with the integration layer, voice infrastructure, and compliance scaffolding built and operated by the same team.
28+ Years in Business
24/7/365 Operations
Nationwide Coverage
PCI DSS Compliant
What We Do
What we run, and what we build
Crusecom runs US-based customer programs and builds the integration layer underneath them. Both pillars are operated by the same team.
What we run
Phone support, live chat, email, back-office processing, outbound campaigns, and surveys. US-based agents trained on your program, scored on every call, working inside PCI DSS-compliant systems.
- ✓ 24/7/365 staffing
- ✓ Training & QA rigor
- ✓ PCI DSS environments
- ✓ SLA & performance reporting
What we build
The integration layer underneath every program we run — intake automation, voice routing, agent productivity tooling, and the compliance scaffolding that keeps regulated data inside PCI-graded boundaries.
- ✓ Intake & routing
- ✓ Voice infrastructure
- ✓ Agent productivity
- ✓ Compliance engineering
They diagnose problems before presenting them — even when the cause is outside their scope. That's not how most BPOs operate.
— Enterprise client, long-running engagement
Credentials
What we hold and how we operate
PCI DSS
Compliant
Operated in production today, across customer-facing programs.
SOC 2
Audit in progress
Audit underway with an accredited auditor. Expected to complete this year.
SDVOSB
SBA-certified
Service-Disabled Veteran-Owned Small Business — counts toward federal set-aside goals.
Core Capabilities
Where we run customer programs
Six service lines. Each one runs on the same foundation: trained US-based agents, documented procedures, call monitoring, and regular reporting.
Customer Service
Trained agents representing your brand on inbound, outbound, or blended programs
Learn more →Live Chat Support
Real-time chat support on your website or app, handled by trained agents
Learn more →Email Support
Professional email responses that solve the problem the first time
Learn more →Back Office Outsourcing
Offload your data entry, document processing, and admin work to us
Learn more →IVR & IVA Services
IVR menus and intelligent virtual agents, built, hosted, and managed for you
Learn more →Surveys & Feedback Programs
Find out what your customers actually think, with structured surveys run by live agents
Learn more →Who We Serve
Where Crusecom fits
We're a good fit if you need a partner who actually runs the operation, not just staffs it. Compliance matters to you, domestic delivery matters, and you want someone who owns the outcome.
Prime Contractors
We work as a subcontractor inside larger programs. SDVOSB-certified, experienced with customer support and back-office scopes.
Regulated & Cardholder Programs
Programs where compliance and data handling have to be right every time. We maintain PCI DSS in our own operations, so this is how we already work.
Brands Scaling Customer Support
Your support team is stretched. Volume is up, hours need to expand, or seasonal spikes are hitting. We can staff it and own the quality.
State & Federal Benefit Programs
Cardholder operations, public benefit programs, and the contractors running them. Two decades of operating these programs at scale — SDVOSB certification is a procurement plus, but the depth comes from the work itself.
Why Crusecom
What a BPO buyer actually gets
These are things we actually do, not claims on a slide deck. They come from running demanding programs for 28 years.
US-Based Agents & Operations
Your customers talk to US-based agents who are trained on your specific program. No offshore handoff. The team answering your phones is the team we train and manage.
Agent Training & QA Scoring
We write a training curriculum for every program. Agents get scored on real calls against criteria you approve, and we run coaching sessions to fix what the scores show.
SLA Discipline & Reporting
We set service levels with you upfront and measure against them daily. You get reports on whatever cadence makes sense. If something slips, we tell you before you notice.
Secure, Compliant Environments
We run PCI DSS-compliant infrastructure for our own cardholder programs. Access controls, audit logs, the whole compliance stack. It is how our environment is built, not something we put together for an audit.
We've Delivered For