In our on-going effort to ensure customer satisfaction, we at Crusecom have established a web-based system for the submission of technical support questions.  The aforementioned system enables us to swiftly respond to our customers’ needs and can be found at our website www.crusecom.com/support.  The following step by step guide is designed to aid our customers in the submittal of their questions, identified as tickets on our website. 

Step 1.  Enter into the address bar, located at the top of your internet browser, the following web-address: www.crusecom.com/support.

Step 2.  After arriving at the website referred to in step one, click on the tab entitled “Submit Ticket.”  The following image will help to identify this tab.

Step 3.  Clicking on the "Submit Ticket” tab will bring up a new page with multiple text boxes.  Fill out the text fields with the appropriate information.  At the bottom of this page is a SPAM protection code, which must be entered, as displayed, into the text box located to the right of the code.  Upon completion of the form click the submit button.

Step 4.  After submitting the ticket an account will be automatically created in our support system.  Make sure to write down the password entered into text box five so a future login is possible.   The ticket will be submitted to our support team and two Emails will be sent to your inbox.  The first Email will welcome you to our support system and the second will be regarding the submitted ticket.  The following image will show you what you can expect to see.

As always, your satisfaction is important to us.  We hope that you have found this guide to be helpful and easy to understand. However, if you have any further questions don’t hesitate to contact us at (989) 739-5070, or (989) 739-8588.